Privacy Policy

1. Introduction

Fair Dinkum Caravans is one of the fastest-growing caravan dealers in Australia. We are proud to offer an extensive selection of Aussie-built off-road and family bunk caravans, designed to cater to the diverse needs of modern Australian caravanners. Our range includes multiple configurations, ensuring that every customer finds the perfect fit for their adventures.

At Fair Dinkum Caravans, we are committed to maintaining the trust and confidence of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information, as well as the rights you have regarding your data. We understand the importance of your privacy and are dedicated to safeguarding your information while providing you with the highest quality service.

We encourage you to read this policy carefully to understand how we handle your personal information as you engage with us through our various services and platforms.

 

2. What Information We Collect

  • Personal Information: When you submit an enquiry form on our website or sign up for our email newsletters, we collect personal information such as your name, email address, contact number, and any other information you choose to provide to help us address your needs.
  • Usage Data: We also collect information on how you use our website, such as your IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  • Financial Information: Details about purchases, orders, payment information, etc.

 

3. How We Collect Information

  • Directly Provided: Information that you provide via forms, account setups, purchases, etc.
  • Automatically Collected: Information collected via technical means like cookies, log files, and web beacons.
  • Third-Party Sources: Information received from third-party partners and affiliates.

 

4. Use of Information

  • To Respond to Your Enquiries: The information you provide allows us to respond to your queries effectively, ensuring you receive the necessary support and information regarding our products and services.To Send Updates and Marketing Communications: With your consent, we use your personal information to send you updates and newsletters about our products, services, promotions, and news about Fair Dinkum Caravans via email.

 

5. How We Store and Protect Your Information

  • CRM Systems: When you request a quote or make a purchase at our dealership, your additional information is collected and stored in our CRM system. This system is used to manage customer relationships beyond the initial contact and is crucial for processing transactions and providing ongoing service.
  • Security Measures: We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We protect your data against unauthorized access, alteration, disclosure, or destruction.

 

6. Your Rights

  • You have certain rights under data protection laws in relation to your personal data, including the right to access, correct, update, or request deletion of your personal data. Fair Dinkum Caravans takes these rights very seriously and has dedicated procedures to respond to requests for access or correction of the data we hold about you.
  • How to Exercise Your Rights: If you wish to exercise any of the rights set out above, please contact us directly through the contact information provided on our website.

 

7. Changes to This Policy

  • We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective.

 

8. Contact Information

  • If you have any questions about this Privacy Policy, please contact us:
    • info@fairdinkumcaravans.com.au